Refund | Questomania.bg
Questomania ESCAPE ROOM
Games in Sofia
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Връщане на пари

The refund is only possible after notification of our employees only by email no later than 48 hours before you have made the reservation! THE DEPOSIT OF 40 BGN IS NOT REFUNDABLE. In case of no show of customers for their reserved day and time and without any warning for their action, the amount paid by them is not refundable. Depending on the method of payment that you have used the methods for reimbursement will be different.

If you have payed by bank transfer, within 14 days from the cancelation, the funds will be refunded to the bank account from which payment was originally made. In case you pay by bank transfer with a receipt, you must keep this document for your refund in cash at our office.

If you have paid on the spot at our office you should visit us again.You have to keep the receipt from our cash register, which you should provide us for your refund in cash at our office.

If you have paid online by credit / debit card, then within 14 days the amount will be refunded to the card from which the payment was made.